Cancellation policy

Before the booking is confirmed, the customer can delete the booking in full. If you already know before the last confirmation date that the trip will not take place, we would be grateful if you could let us know as soon as possible.

For a cancellation to be considered valid, it must be supported by some form of confirmation. Copy of submitted e-mail, e-mail reply where M/S Vindhem, Polena Rederi AB confirms that the reservation is canceled or an updated booking confirmation where the revised number of participants is included. Any cancellations must be made no later than the day the booking is confirmed. It is not enough to say that you called but did not get through. On the other hand, it is sufficient to show that you have emailed a cancellation to M/S Vindhem, Polena Rederi AB. Please use a soda receipt.

Up to 72 hours before departure.
Cancellation accepted. 25% of the canceled order value is charged as a cancellation fee.

Up to 24 hours before departure.
Cancellation accepted. 50% of the canceled order value is charged as a cancellation fee.

Less than 24 hours before departure.
100% of the canceled order value is charged as a cancellation fee.

Cancellation due to illness or other special reasons.
Cancellation due to illness or other special reasons is accepted. In order for a cancellation fee not to be charged, M/S Vindhem, Polena Rederi AB may request that illness or other cause can be proven with a medical certificate or other documentation.

If illness or other compelling reasons cannot be proven, a cancellation fee will be charged as above.